| summary | ITSM ITSM시스템은 인시던트/변경(CSR)/테스트 관리와 같은 프로세스 및 협업 관리를 포함하여, 형상관리, 빌드, 배포 기능을 구현하고 상호 연계를 구성하여 통합 IT업무 환경을 구성할 수 있습니다.전체 IT업무를 포괄하여 업무 포털의 기능을 수행할 수 있습니다. 통합 IT업무 시스템 구성필요 Workflow와 기능을 구현 Jira Service Management바로 사용하거나 커스터마이징 할 수 있는 ITIL 인시던트, 문제, 변경, 서비스 요청 관리 템플릿을 제공하는 효율적인 ITSM 을 구성할 수 있는 최적의 솔루션입니다. 주요 기능 기본으로 제공되는 ITIL 프로세스JIRA Service Management는 요청 처리, 인시던트, 이슈 및 변경 관리 프로세스에 대해 PinkVERIFY™ 인증을 받았습니다. 기본 모듈 지식 기반 구축Confluence 지식 기반을 JIRA Service Management에 추가하면 직원들이 셀프서비스를 할 수 있습니다. 확장 모듈 (Confluence) SLA에 따라 전달먼저 우선순위가 높은 중요한 작업부터 완료하세요. 몇 분 안에 구성하고 클릭하여 시작할 수 있습니다. 기본 모듈 고객 피드백을 통한 직원 만족도 증대요청이 해결되면, 고객은 자신의 경험을 평가하므로 팀원들은 정확히 어떻게 일을 처리했는지 알 수 있게 됩니다. 기본 모듈 반복적인 작업 자동화에이전트가 중요한 업무를 해결하는 데 집중하고 작업 부하를 낮출 수 있게 자동화를 설정합니다. 기본 모듈 중요한 지표에 대해 보고비즈니스에 중요한 지표에 대한 가시성을 확보할 수 있습니다. 문제가 발생하기 전에 문제점을 파악하여 작업 성능을 개선합니다. 기본 모듈 (확장 모듈 추가 가능) Case Study A사_(제조업계) ITSM 구성 Jira Service ManagementJira SoftwareConfluenceCrowd 외 add-on 구축효과 최적화된 표준 ITSM 프로세스에 기반한 시스템 구축. 사용자 중심의 IT 서비스 요청을 분석하고 처리하는 과정을 일원화. 자회사 지원을 위한 협업 채널 제공 기반 구축. B사_(제조업계) 이슈 및 협업 관리 시스템 구성 Jira SoftwareConfluenceCrowd 외 add-on 구축효과 이슈 및 협업관리 시스템에 대한 프로세스 수립. 기존의 수기 관리 프로세스를 시스템 관리 프로세스로 전환. 교대 근무자 인수인계 프로세스를 협업관리 시스템으로 수행. C사_(제조업계) 이슈 및 협업 관리 시스템 구성 Jira SoftwareConfluence 구축효과 이슈 및 협업관리 시스템에 대한 프로세스 수립. 기존의 이메일, 사용자 로컬 PC, Papaer 등으로 분산되어 있던 관리를 구축한 시스템을 통하여 통합 관리. D사_(금융업계) ITSM 구성 Jira SoftwareConfluenceBitbucketCrowd 외 Add-on 구축효과 그룹사 통합 관리 시스템 구축. 소규모 사용자로 구성한 뒤 활성화를 통해 지속적으로 사용자 수 증가. |
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